Welcome to Sugarbird Cupcakes

FAQs Page

 

Where are you based?

We are located in South Manchester, and can deliver in a 25 miles radius of Macclesfield. See the Delivery section for more details.

I live further away; can you post my cupcakes to me?

We can deliver cupcakes anywhere, but there will be a higher charge than our standard local rates. In order to keep our lovely, delicate cupcakes in their perfect condition, we cannot subject them to the postal system .

How much notice do I need to give for orders?

48 hours notice is preferred to ensure that we have enough time to make your fresh cupcakes and make them beautiful. For larger orders (over 100 cupcakes) we would appreciate 7 days notice. We will always do our best to help you if you are tight on time, so give us a call and we'll see what we can do!

When do I pay?

We require full payment on ordering. Payment can be made via Paypal, which can access your own Paypal account if you have one, or allow you to make a debit/credit card payment .

I have special dietary requirements as I'm vegan/gluten intolerant/lactose intolerant/etc. Do you have any cupcakes which would be suitable for me?

We certainly do have some cupcakes which will be suitable for you. Please get in touch and we will be happy to discuss some options with you.

Regarding nut allergies, we have some recipes that are not made with nuts, but all cupcakes are made in an environment where nuts are present, so we cannot guarantee that our cupcakes are 100% nut free.

Will my cupcakes be exactly the same as the pictures on your website?

Our cupcakes are all handmade, no robots allowed! Therefore cupcakes are not all identical. Please bear this in mind when ordering as designs and colours may vary slightly.

Can I request a flavor?

If you would like a specific flavor other than those listed on the website, please contact us and we will see if we can concoct a special recipe for you. Additional charges may apply.

Can I request special colours for cases/frostings/decorations?

If you require specific colours or decorations other than those shown on the website, please get in touch and we will be happy to discuss options with you. Additional charges may apply.

How long will my cupcakes keep, and how should I store them?

Cupcakes will stay moist and tasty for a couple of days if stored in an airtight container at room temperature, but we are certain they will be gobbled up long before that as they then to be irresistible! Do not store them in the fridge or freeze them as this tends to dry cupcakes out horribly.

Do you cater for weddings, baby showers and other events?

Yes! Please contact us and we will be happy to consult with you about your event. Additional charges may apply. For custom colours, decorations, etc.

Do you rent cupcake stands?

Yes! We have cupcake stands of a few different sizes. £25 stand hire fee, and 7 days notice applies.

If you have any questions that are not listed here, please contact us and we will be happy to help you.